Need help with something not covered in our help center? Here's how to reach us.
Email: support@emailkit.dev
Our support team is available to help with:
Account issues (login problems, password resets)
Billing questions (purchases, refunds, invoices)
Technical problems (API errors, dashboard issues)
Feature requests and feedback
We aim to respond to all support requests within 1 business day. Complex issues may take longer to investigate and resolve.
To help us resolve your issue quickly, please include:
Your account email — The email address you use to sign in to EmailKit
A clear description of the issue — What happened? What did you expect to happen?
Steps to reproduce — How can we replicate the problem?
Error messages — Copy and paste any error messages you see
Screenshots — If applicable, attach screenshots showing the issue
API details — If the issue involves the API, include:
- The endpoint you're calling
- The request body (redact your API key)
- The response you received
- Your request timestamp
For billing-specific questions, email support@emailkit.dev with the subject line "Billing Inquiry" and include:
Your account email
The transaction date and amount
A description of the issue
If you discover a security vulnerability or suspect unauthorized access to your account:
Email security@emailkit.dev immediately
Change your password and revoke all API keys as a precaution
Do not disclose the vulnerability publicly until it's been resolved
We love hearing from our users. If you have an idea for improving EmailKit:
Email support@emailkit.dev with the subject "Feature Request"
Describe the feature and how it would help your workflow
We review all feature requests and prioritize based on user demand
Before contacting support, you might find your answer in:
Common Issues and Solutions — Solutions to frequent problems
API Rate Limits and Errors — Error code reference
Understanding Verification Results — What results mean
